Gatwick Airport has opened a new security area as part of its transformation of the North Terminal. The state-of-the-art facility will halve the time it takes passengers to pass through security, while maintaining the strictest security measures, and allows Gatwick to screen up to 5,000 passengers per hour. 

Phase One of the project was completed in February this year, with five new security lanes, and the final phase is now complete as a further five lanes are open for passengers to use. Each lane has seven ‘loading points’, reducing queue times and increasing the number of passengers able to prepare their belongings for the screening process at any one time. There are also dedicated lanes for premium travellers, families and passengers with reduced mobility. 

On entrance to the security area, passengers will now pass through a set of 17 new e-gates, which will also help to reduce the build-up of queues and speed up the process of passing through security. 

Direct feedback from both security staff and passengers was taken on board when designing the technology to ensure it provides the safest and most efficient experience possible. This facility will ensure we are able to screen 95% of our passengers through security within five minutes," said Peter Lederer, Head of Security at Gatwick.

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The new replaces the old Pier 1 - which was originally opened by the Queen in 1958.
 

Of the 4,000 Gatwick passengers surveyed, 96% said they were very or fairly satisfied with security screening at the airport while 82% said there was no aspect of the security screening they were dissatisfied with. Gatwick also had the shortest average perceived queue time of any other airport with just 5 minutes.