Emirates loses delay compensation case in UK
The UK Court of Appeal decided that passengers of non-EU airlines, who had experienced a delay of the first flight and arrived at their final destination at least 3 hours later, can claim compensation of up to €600 whether the final destination is within or outside the EU.
If a passenger takes more than 1 connecting flight to reach the final destination, all these flights are taken together to assess whether there was a delay of 3 or more hours. The verdict came down on October 12, 2017, following the UK Civil Aviation Authority (CAA) action against 5 airlines.
In February 2017, the CAA brought an action against American Airlines (A1G) (AAL) , Etihad Airways, Singapore Airlines (SIA1) (SINGY) , Emirates, and Turkish Airlines. According to the organization, these carriers denied compensation to passengers in case of 3-hour delay. The CAA reported that the most complained about the airline for non-payment of compensation for connecting flights was Emirates.
Emirates had argued that if the second missed connecting flight was outside the European bloc, they were not liable to pay compensation, Travel Weekly informs.
After the Court’s decision, the CAA wrote to Emirates and asked the airline “to be good to its word and accept the Court of Appeal judgment.”
“This ruling sends a clear message to Emirates and the other airlines that have used protracted legal processes to prolong their refusal to give consumers their legal entitlement,” said chief executive of the CAA Andrew Haines in an official statement.
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