on 23rd March 2018
Image : Sreenath y
Air India Cabin Supervisor Slapped Flight Attendant For Serving A Passenger The Wrong Meal
Air India Cabin Supervisor Slapped Flight Attendant For Serving A Passenger The Wrong MealThere are some well-established rules in Air India protecting flight crew from aggressive, unpleasant or hostile passengers. But what should flight attendant do when she is slapped by a supervisor? The incident in Air India’s flight from Delhi to Frankfurt occurred last week. One of the flight attendants served a vegetarian passenger with a non-vegetarian meal. After passengers realized it he invited the nearest crew member who turned out to be a cabin supervisor. Usually, a person in this position is responsible for other flight attendants. But in this case, a supervisor also happened to be an Air India nodal officer for liaising with the directorate general of civil aviation (DGCA). This post is considered to be quite a high one and comes with the authority. Just right after being told she did a mistake, a flight attendant approached the passenger, apologized and changed the meal. He did not express any complaints about the mistake. However, according to the senior cabin crew member who saw the situation, the supervisor did not think an apology is enough. Back in the business class galley an authoritative woman did not want to calm down, was letting out her anger and consequently slapped flight attendant’s face. Air India Cabin Supervisor Slapped Flight Attendant For Serving A Passenger The Wrong Meal Thankfully, a slapped flight attendant did not lose her temper and did not punch the offender back. She remembered the main rule for the cabin crew never to get into conflicts rather try to extinguish it. Senior cabin crew members who witnessed the situation says the flight attendant stayed professional “She remained calm. Had she hit back, imagine the show of fisticuffs that would have played out in the business-class galley? The flight would be diverted, passengers would suffer, the airline image would be hit. But now it’s just the case of a bad apple.” After landing, the flight attendant approached the head of her department and filed the complaint. Currently, she is waiting for the airline's decision and, hopefully, for some actions against the offender.
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