European Commission suspects Ryanair of consumer rights violation
According to the European Commission, recent changes in Ryanair compensation conditions could be under violation of the European legislation. Vera Jourova, the Commissioner in charge of Consumer Protection, has called for an examination of the terms on October 4, 2018.
It was reported by Belgian media Le Soir that under new conditions, travelers in certain EU Member States had to apply to a court in Ireland for any claim for compensation to Ryanair. Alarmed, Jourova has called Consumer Protection Authorities to take action.
I read with concern news on #Ryanair. The fact that passengers would only have the possibility to seek legal remedies in Ireland is clearly against #consumer rules. I call on Consumer Protection Authorities to examine these practices. https://t.co/27s08w25v6— Věra Jourová (@VeraJourova) October 4, 2018
The change was noticed by the Belgian consumer protection association Test Achats on October 2, 2018. In an official statement, the association also points at the “misinformation organized by the company during the strikes of the last two months, denying any form of compensation in the context of internal social conflict.”
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