What's next in the world of travel commerce?
This article was written by Jon Howell and first published here.
Travelport has been a major player on the African continent for many years. Ahead of AviaDev Africa, Jon Howell spoke with Janice Scott, Business Development Manager, EMEA, Airline IT solutions about the African market and the future of travel commerce.
JH: We have just distributed a report showing a double-digit year on year increase in air arrivals to Africa. Are you seeing an increase in the demand and uptake of your services in Africa?
Travelport has seen an increase in air arrivals to Africa, particularly among non-legacy carriers, such as JamboJet. With this growth has come an increased need for JamboJet and others to provide interline and codeshare services with larger legacy carriers. As a result, Travelport has seen increased demand for our E-Ticket Interchange Suite of solutions. These solutions drive high performance in travel, providing affordable technologies that help carriers deliver much-needed business growth, expanded networks, and a better passenger experience.
JH: Which solutions are most in demand currently and which do you think African airlines should be investing in?
The International Air Transport Association (IATA) predicts Africa will experience the largest incremental passenger growth (5.1 percent) in the world by 2035, representing approximately 192 million passengers. This growth will require airlines to continue moving rapidly into greater personalization, merchandising and mobile offerings, the success of which is driven largely by how well airlines understand and use data.
Travelport has developed a range of interconnected data intelligence component solutions that enable airlines to gather flight, passenger volume and point-of-sale data from every source possible. These unique tools then transform and consolidate the data collected, using Travelport’s intuitive software that allow airlines to quickly analyze the reports and turn insights into actions. Travelport’s business intelligence solutions can be deployed individually, as a suite or in combination with airline’s existing data and analytical tools. This gives airlines the ability to explore and study past results and establish new traveler growth strategies.
JH: In terms of product development, what is coming next in the World of travel commerce that we should be excited about?
Travelport Resolve is a new product for airlines that puts the traveler first, automating the sourcing and distribution of hotel rooms, meal and transport needs into a single paperless experience, working seamlessly with an airline’s rebooking process, when flights are cancelled or delayed. Travelport Resolve enables airlines to automatically react to disruptions with speed and accuracy, immediately communicating with passengers after an itinerary change so passengers can use their mobile device to quickly select and book their preferred hotel from available local accommodation options.
You can meet Janice and the Travelport team at AviaDev, taking place October 10-12th, Kigali, Rwanda. Find out more: www.aviationdevelop.com