Aeromexico introduces Aerobot, first airline Chatbot in Americas
Aeromexico, Mexico's Airline, announced the launch of Aerobot, a chatbot (automated system which engages in conversation with a user) for Facebook Messenger which lets customers search for flight and other information.
Aeromexico is the first airline in the Americas to offer a chatbot, which is available in Spanish and English.
Travelers can use Aerobot to search for Aeromexico and partner flights, entering information (origin/destination and dates) to obtain flight schedules and pricing. To complete the transaction, users are linked to Aeromexico's new mobile-friendly website.
The service also provides flight departure and arrival status by entering the flight number or route and date. It also answers frequently asked questions, such as baggage allowances, documents required to travel, etc.
Aeroméxico, recently launched its new digital ecosystem including an all-new website, new check-in kiosks at airports, and soon, a new mobile app, which all together will offer an omnichannel experience to making traveling easier.
Aerobot is a joint project of Aeromexico and Yalo, a company specialized in the development of chatbots which supports businesses to sell and build personal relationships via Facebook Messenger and other messaging platforms.
With Aerobot, Aeromexico strengthens its commitment to offering superior technology for searching and purchasing flights, improving service and creating a traveling experience which is unique, frictionless, and simpler for its customers, from planning travel through to arrival at the final destination.