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AAR launches new digital services for aftermarket at MRO Europe


On October 3, 2017, global aviation services provider AAR officially launched two new solutions from its digital services team – online PAARTS Store and AARive real-time customer portal for flight-hour component support. AAR’s services are being demonstrated by AAR’s digital services team at Booth # 335.

The PAARTS Store 2.0 provides 24/7 visibility of more than 1 million new and used parts in AAR’s inventory. In addition to the OEM factory-new parts previously listed, visitors now have real-time access to AAR‘s industry-leading inventory of overhauled, serviceable, and repairable airframe and engine parts for almost every commercial aircraft platform. Full documentation including trace and certification is available to registered customers.

„What sets AAR‘s online parts store apart is that customers don’t have to wait on emails and faxes to verify that a component is certified or airworthy — it‘s a one-stop shop,“ – said Senior Vice President, Intelligent Solutions, AAR  Andy Schmidt. „This self-service option makes the online purchase faster and easier — similar to what folks are used to when buying consumer products online today.“

AARive portal provides online self-service capabilities for customers, putting them in control of their supply chain program. AARive offers anytime anywhere access to pool parts, review of required paperwork ahead of part shipment, and tracking of orders in real time. Access to reliability/engineering data reporting and support documentation close the supply chain loop, providing end-to-end control.

„We have been able to grow the number of aircraft under PBH contract to over 1,600 by listening to what customers want and creating solutions for them,“ said President, Integrated Supply Chain – Commercial, AAR Deepak Sharma. „Customers requested an easy-to-use online dashboard where they could submit orders and see all the key information at a glance.  It’s a complementary addition to AAR’s worldwide warehouse network and sales staff that support our PBH programs and help set us apart.“

AAR is a global aftermarket solutions company that employs more than 5,000 people in over 20 countries. Based in Wood Dale, Illinois, AAR provides aviation services to commercial and government customers in over 100 countries through aviation and expeditionary services. 

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