Ryanair applauds court ruling against “claim chasers”
Earlier in March 2018, London High Court rejected a case by a flight delay compensation firm against low-cost carrier Ryanair. The solicitor firm Bott & Co was seeking to reclaim their fees in compensation cases where Ryanair settled directly with passengers.
Ryanair has been encouraging customers with valid EU 261 compensation claims to settle directly with the airline rather than use compensation firms dubbed “claims chasers” by the company. Under the European Union’s EU 261 legislation, passengers whose flights have been delayed, cancelled or disrupted are entitled to a monetary compensation.
According to a statement by Ryanair, customers with valid claims, who claim directly from Ryanair will receive 100% of their EU261 compensation without over 40% deduction of the claim usually set by “claim chaser” firms.
The carrier welcomed London High Court’s ruling, with Ryanair’s Kenny Jacobs saying that “this will help prevent “claims chaser” firms like Bott & Co, Fairplane, Hayward Baker, Sky Legal, Flightright, and Flight Heroes, deliberately and needlessly dragging consumers through the courts so they can grab more than 40% of customers’ compensation, for providing no useful service.”
Judge presiding over the case, said that “Ryanair has established a straightforward and easy to use process for its passengers to make their flight delay compensation claims, either online or by correspondence, without the assistance of a third party”.
Senior partner of Bott & Co, David Bott, said that the firm is disappointed, claiming that “thousands of passengers choose to use our paid service rather than having the hassle and additional delays of dealing directly with the airline.”
Flight compensation company Skycop told AeroTime, that they also welcome the ruling, however the company notes that Ryanair at times may be tough to deal with. “We also welcome the court ruling against flight compensation companies that are using abusive practices for compensation management and putting a shadow over a community where travelers seek help and understanding. However, according to UK’s Civil Aviation Authority in 2016, Ryanair decision to refuse compensation was wrong in 77% of cases. Thus, it still remains one of the toughest airlines to deal with for passengers that do it individually.”
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