Ground handling IT system issues in aviation hinder growth

Jaromir Chalabala /

IT system issues in aviation, and its segments such as ground handling, have been a persistent headache for the industry. Even with the ongoing digitization of aviation, many of the systems being used are still too sluggish and rigid to keep up with the growing need for up-to-date solutions. This staggers overall growth, with recurring problems pilling up across the whole industry.

Ground handling – encompasses everything from check-in services to marshaling and aircraft interior and exterior cleaning – is heavily dependent on planning. Sensus Aero, a new-gen software solution for the aviation industry, explains that the day-to-day processes of an airport involve hundreds of people, aircraft and equipment, with clunky IT systems struggling to keep up with this constant traffic of tasks.

“With so many tasks and people to keep track of, the currently used systems are failing to do their job properly. At this point, they are outdated and can’t catch up with the technology and advancements that aviation industry startups are creating. New solutions are needed, but even with all the innovation happening within the industry, there‘s still a lack of solutions in the market.”

According to Sensus Aero, these problems are being repeated endless across the industry, but a number of ground handling service providers are still using outdated systems. There are several reasons for this. The current platforms for ground handling management were created by long-established, highly reputable companies, but they are proving slow to introduce change that could handle the sheer strain of the ongoing daily processes. Another factor is that the systems in question are fragmented. There are dozens of different systems used for managing different tasks and they’re not interconnected. The result is that a ground handling service provider could be using 20 or 30 different systems just to service every area.

“At the moment, there is almost no choice in the market for a platform, a tool that would unify the systems,” observes Butkevicius. “A ground handling service provider would need to integrate a number of different platforms, put in hours to train staff to be able to use them, and keep track of all of them separately. That is why we felt the need to solve this key problem in the industry.”

According to Butkevicius, a one-in-all platform could be the solution – which is exactly what Sensus Aero is offering. An all-encompassing solution could tackle the reoccurring issues faced by ground handling service providers. A resource planning optimization platform could in fact increase and streamline every aspect of the MRO, ground handling, and fueling processes, at the same time driving efficiency and growth that would otherwise stagnate.
IT system issues in aviation continue to arise – and they’re almost always the same ones. If ground handling solution providers want to bring back efficiency, keep up with the changing times and, most importantly, encourage growth, then they would need to start looking into solutions that could do the job.

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