MYAirline issues ‘humble’ apology for flight ‘fiasco’ after commission’s rebuke

MyAirline Airbus Malaysia
Phuong D. Nguyen /

In its latest update low-cost carrier MYAirline has issued a humble apology to its passengers and multiple Malaysian aviation organizations for the “fiasco” caused by the abrupt suspension of operations. 

In an initial statement on October 12, 2023, MYAirline announced that it would be suspending all its operations due to “significant financial pressures” which require “restructuring and recapitalization” of the airline. 

However later that evening the carrier issued a further statement after the Malaysian Aviation Commission (MAVCOM) stepped in and instructed the airline to publish an explanation on its communication channels for passengers affected by the suspension. 

MAVCOM also told the airline that it was “still liable to refund consumers” and that it must “discontinue the sale and booking of flights”. 

In the newest statement MYAirline wrote: “First and foremost, we sincerely apologize that we did not provide ample time for our passengers who have been stranded at the airports.”  

However, MYAirline said it was “unable to offer the affected passengers at the airports any immediate service recovery options” although passengers were advised that they could contact the airline for a refund.  

“We acknowledge the anger and frustration faced by our passengers and all affected parties. MYAirline unequivocally admits its responsibility for this fiasco which was caused by our abrupt notice,” the board of directors said. 

They added: “Our Board of Directors and the entire MYAirline team humbly apologizes to all our passengers, Ministry of Transport Malaysia, Malaysia Airports Holdings Berhad, Airports of Thailand, Malaysian Aviation Commission (MAVCOM), Civil Aviation Authority of Malaysia (CAAM), Civil Aviation Authority of Thailand (CAAT) and all affected parties for this turn of events. We thank you for your kind understanding.” 

MYAirline is currently exploring all avenues to reactivate its operations and has “respectfully asked for patience from all stakeholders while we evaluate all options”. 

MYAirline has been operational for less than eleven months.

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