Air Canada has issued an apology to passengers who were assigned seats covered in vomit on a Las Vegas’ Harry Reid International Airport (LAS) to Montreal-pierre Elliott Trudeau International Airport (YUL) flight.
The two passengers were eventually removed from the flight after they requested that the seats be cleaned up better.
The incident was shared on Facebook by Susan Benson, a fellow passenger who was disturbed by what she witnessed.
Benson said that someone from the previous flight had thrown up on the seats, and despite Air Canada’s attempts to clean up by placing ground coffee beans and spraying perfume, there were still traces of vomit on the seats and seatbelts.
The passengers told a flight attendant that they could not be expected to “sit in vomit” for five hours. A supervisor told the passengers that the flight was full and that there was nothing they could do.
Benson said that after the passengers asked for blankets and more cleaning wipes, the flight’s pilot arrived and gave them two choices: they could leave the plane on their own accord and organize flights on their own, or they would be escorted off the plane by security and be placed on a no fly list.
The passengers were soon escorted out of the aircraft by airport security.
In a statement sent to AeroTime, Air Canada said that in this instance, the airline’s operating procedures were not followed correctly.
“This includes apologizing to these customers, as they clearly did not receive the standard of care to which they were entitled, and addressing their concerns. We remain in contact with them about this matter,” an airline spokesperson said in the statement.
Air Canada said that it remains in contact with the passengers.