Saudia operates first flight offering free high-speed WiFi
Saudia Airlines has introduced its first fully internet-enabled flight, providing free high-speed WiFi to all passengers across every…
passenger experience
148 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
Delta partners with YouTube for enhanced in-flight entertainment experience
Atlanta-based Delta Air Lines has announced a new partnership with global video-sharing platform YouTube to boost the onboard…
Cathay Pacific accidentally serves wine to toddler traveling in business class
A flight attendant for Cathay Pacific accidentally served wine to a three-year-old boy traveling in business class during…
La-Z-Boy petition to ban reclining on airplanes gets almost 200,000 signatures
To recline or not to recline is one of the hottest debates in air travel and contentious for…
Burgers on board: Delta to serve Shake Shack burgers on long flights
If you should ever need more reasons to fly, Delta Air Lines is to start serving Shake Shack…
Virgin Atlantic raises travel accessibility, deploys sign language-trained crew
Virgin Atlantic has become the first UK airline to offer British Sign Language (BSL)-trained cabin crew on its…
Airline retailing – where to begin
AeroTime is excited to welcome Ann Cederhall as our columnist. An instructor with IATA on Airline Distribution Strategy…
Passenger rights group file lawsuit against WestJet for compensation limits
Canadian advocacy group Air Passenger Rights (APR) filed a lawsuit against low-cost carrier WestJet for placing a cap…
Air Canada flight canceled after flight attendant outburst over blanket request
An Air Canada flight was canceled when one of its flight attendants seemingly lost her patience with a…
Toilet door falls off on 16-hr Cathay Pacific flight from Hong Kong to New York
A Cathay Pacific flight attendant was left to hold up a toilet door during a 16-hour long haul…
Eurowings flight to Manchester diverts to Berlin due to ‘undefined odor’
A Eurowings flight bound for Manchester International Airport (MAN) was forced to perform an emergency landing at Berlin…
‘Aggressive’ United Airlines pax bites flight attendant forcing plane to divert
A passenger had to be restrained on a United Airlines flight after biting a flight attendant and swearing…
Delta flight to Amsterdam diverted to JFK due to spoiled in-flight meals served
A Delta Air Lines flight bound for Amsterdam Airport Schiphol (AMS) was forced to divert to New York’s…
Korean Air cuts cabin services by 40 minutes to prevent turbulence related accidents
Korean Air announced that it has renewed its cabin service procedure in light of rising cases of extreme…
Emirates celebrates 101-year-old seasoned flier with first class upgrade
Emirates showed appreciation to one of its oldest passengers with a first class upgrade and a VIP experience. …
Pax left stuck in overhead bin, 30 injured after B787 hit by severe turbulence
An Air Europa flight from Madrid to Uruguay encountered turbulence so severe that it injured 30 passengers, with…
Emirates unveils ‘Exclusive Eight’ champagne collection, extends ties with LVMH
Emirates has announced that it is to offer a choice of eight exclusive champagnes to its customers as…
Qantas rolls out French-inspired onboard items ahead of Perth-Paris flights
Qantas has announced the roll out of French-inspired onboard items in preparation for its direct flights from Perth…