Browsing Tag
passenger experience
121 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
Delta Air Lines sees multiple stowaway cases using digital boarding passes
Digital boarding passes and e-tickets have certainly made travel more seamless for flight passengers. However, their convenience also…
Passengers claim Air New Zealand kicked them off flight for being ‘too big’
Two women have claimed that Air New Zealand removed them from a flight to Auckland Airport (AKL) simply…
Qantas flight attendant leads passengers in Taylor Swift sing-along on flight
Taylor Swift has arrived in Melbourne for the Australian leg of her global Eras tour, and her fans,…
Delta flight forced to turn back to AMS after maggots fall out of overhead bin
We’ve all heard of snakes on a plane, but what about maggots? A Delta Air Lines flight was…
In pictures: Amex opens largest Centurion Lounge at the world’s busiest airport
The global payment company American Express has opened its largest (and swankiest) Centurion Lounge at the world’s busiest…
Puppy love: Oakland Airport cheers up pax with therapy dogs this Valentine’s
Passengers departing and arriving at Oakland International Airport (OAK) on February 14, 2024 will be greeted by a…
Scammers pretending to be airline online accounts prey on frustrated customers
Customers who take to social media to vent their frustrations should be wary after passengers fall prey to…
Camp beds vs hotel: Pax questions Air France’s treatment of economy passengers
An Air France passenger is questioning why the airline made economy passengers camp out at an airport during…
Virgin Australia expands baggage tracking tool to international network
Virgin Australia is expanding its baggage tracking tool to include its international destinations, less than a year after…
Live snake found on AirAsia flight from Bangkok terrified passengers
Passengers on a Thai AirAsia flight from Bangkok Don Mueang International Airport (BKK) to Phuket International Airport (HKT)…
Vegetarian passenger claims airline served her meat in vegetarian packaging
“Please check thoroughly what you consume on a flight.” This was a piece of advice offered by vegetarian…
Fed up passenger slaps IndiGo pilot making flight delay announcement
Everyone knows the feeling of frustration over a flight delay. For one passenger, however, some delays can be…
Palestinian-American passengers allege racial profiling on Delta flight
Four Palestinian-American men have claimed they were the victims of what they described as “racial profiling” on a…
Alaska flight 1282 passengers to be given $1,500, full refund and counseling
Passengers who were traveling on Alaska Airlines flight AS 1282 when the door plug expelled mid-flight have been…
American Airlines pilot praised for stepping out of cockpit, helping with luggage
An American Airlines pilot has gained praise for leaving the cockpit and going down to the tarmac to…
United fails to deliver double New Years Eve celebration due to delay
A United Airlines flight that would have given passengers the chance to celebrate New Year’s Eve twice failed…
Spotlight: Economy class innovations and trends for 2024
If you’re traveling in the economy class cabin on a commercial flight today, you may be sitting there…
Video captures married couple’s dramatic meltdown at airport over flight delay
Traveling during the holiday season should come with a disclaimer: that cancellations and delays are to be expected. …