Passenger Experience

Coliform bacteria found in drinking water at Berlin brandenburg airport

Berlin’s BER reveals that Coliform bacteria have been found during a routine test in the airport’s main terminal....


A chaotic weekend at Berlin’s ‌BER highlights COVID’s impact on aviation‌

Berlin travelers left frustrated after huge check-in lines led to missed flights on a vacation getaway weekend...


Singapore accepts IATA Travel Pass for arriving passengers

Singapore Authorities approve the use of the IATA Travel Pass for passengers travelling to Singapore. The Pass will take effect from May 1, 2021...


From shopping to masks: did passenger experience change forever?

The restrictions imposed by health authorities around the world have durably changed the expectations of passengers when it comes to air travel. Whether safety measures remain or not in the post-COVID era, providing a safe journey will definitely become a prerequisite to building back the trust of travelers....