Browsing Tag
passenger experience
123 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
Spotlight: Economy class innovations and trends for 2024
If you’re traveling in the economy class cabin on a commercial flight today, you may be sitting there…
Video captures married couple’s dramatic meltdown at airport over flight delay
Traveling during the holiday season should come with a disclaimer: that cancellations and delays are to be expected. …
Disabled man claims septic injury after staff used food trolley to disembark him
A disabled man claimed that he developed a septic injury that almost required his foot to be amputated…
The most ridiculous and outrageous complaint letters received by airlines
’Twas the day after Christmas, and all through the house, Every creature was hurting — even the mouse.…
Man charged with stealing $23,000 from fellow passengers on flight
Singapore authorities have charged a man with multiple counts of theft after he was caught stealing from fellow…
Video captures moment aggressive passenger punches cop when escorted off flight
It’s the most wonderful time of the year. That is until unruly passengers strike again. A man was…
Delta passengers forced to sleep in military barracks after emergency diversion
Delta Air Lines passengers on a transatlantic flight were forced to spend the night in military barracks in…
Plus-size community celebrate Southwest Airlines’ ‘customer of size’ seat policy
Low-cost carrier Southwest Airlines is being celebrated by plus-size influencers and their followers for its generous “customers of…
Star Alliance members: airlines, benefits, and ways to join
What is Star Alliance? Star Alliance is the world’s largest airline alliance, comprising a vast network of member…
Man graciously accepts downgrade from business class due to ‘misengineered’ seat
At a time when the skies seem to be filled with unruly passengers, it’s a pleasant surprise to…
American Airlines offers $50 to woman forced to wipe pax’s vomit off her bags
A woman who recently flew with American Airlines has taken to social media to share details about a…
Canadian airline asks passenger to deal with blood stains found on seat
When Canadian-based passenger Birgit Umaigba Omoruyi boarded an Air Transat flight, she was surprised to find blood stains…
Australian pax handed to authorities after instigating fight on Scoot flight
A man who slapped a fellow passenger on board a Scoot Airlines flight and challenged others to a…
Penang airport struggles to process passengers as medical tourism booms in state
Arriving passengers at Penang International Airport (PEN) endured long queues, with some reportedly waiting up to four hours…
Water rains down on Air India B787 long-haul flight due to ‘condensation’
Passengers received a rather damp surprise when a water leak occurred in the cabin of an Air India…
United Nigeria Airline flies passengers to the wrong destination, 400 km away
An airline in Nigeria ended up flying more than 100 passengers to the wrong city, more than 400…
Frontier flight diverted to Dallas after woman claimed she’d been ‘kidnapped’
A Frontier Airlines flight bound for Denver International Airport (DEN) was forced to divert to Dallas Fort Worth…
Passenger sues Delta after claiming off-duty pilot groped her during flight
A woman is suing Delta Air Lines after claiming that one of the carrier’s off-duty pilots groped and…