Qantas is planning to cut around 850 jobs which are currently being performed at its Mascot HQ near Sydney and outsource them to India, starting in mid-2027. The Australian airline informed staff on plans via an internal memo issued on November 10, 2026.
The project will be implemented by consulting firm Accenture, which signed a multi-year partnership with Qantas to streamline the carrier’s digital operations.
The decision to outsource some roles abroad is motivated by the desire to simplify its technology setup, which currently involves around 1,000 different legacy IT applications and software systems, the airline said. Many of these systems are also poorly integrated with each other, adding to the cost and complexity of running them.
Qantas also wants to use this project to adapt the company’s digital infrastructure to the artificial intelligence (AI) era and use it throughout many of the airline’s functions. When announcing the upcoming cuts, Qantas also stated that the roll-out of AI-driven systems at scale across the company will also lead to different ways to organize work for those that remain.
The specific jobs that will be affected have not been fully determined, although Qantas said it will try to reassign staff to other roles within the airline.