Star Alliance has opened a new Star Connection Center at Los Angeles International Airport (LAX), its ninth such facility worldwide and the latest in the airline group’s series of efforts to streamline transfers for passengers connecting between member airlines.
More than 350,000 passengers transfer between Star Alliance carriers at LAX each year, making it one of the alliance’s busiest hubs in North America. The center is designed to assist travelers with tight connections, using dedicated agents and specialized software to identify passengers at risk of missing onward flights due to delays. When required, staff meet arriving passengers at the gate and guide them to their next departure.
Star Alliance has operated connection centres for more than a decade. In addition to Los Angeles, passenger-focused centres are located in Brussels Airport (BRU), Chicago OHare International Airport (ORD), Frankfurt Airport (FRA), and Toronto Pearson International Airport (YYZ). Baggage-focused centres operate in Houston International Airport (IAH), Newark Airport (EWR), Washington Dulles Airport (IAD), and San Francisco International Airport (SFO).
“Every moment matters when connections are tight, and our goal is to make multi-airline journeys feel seamless,” said Ambar Franco, Vice President of Customer Experience at Star Alliance. “At Star Connection Centres, our member airlines come together as one to ensure that, regardless of which airline passengers are flying with, they are supported from an Alliance perspective. This is what Star Alliance stands for — delivering a smooth experience across our global network.”
Sixteen Star Alliance member airlines currently serve LAX: Air Canada, Air China, Air New Zealand, ANA, Asiana Airlines, Austrian, Avianca, Copa Airlines, EVA Air, LOT Polish Airlines, Lufthansa, Singapore Airlines, SWISS, TAP Air Portugal, Turkish Airlines, and United. Together, the airlines operate more than 2,000 weekly flights to over 80 destinations across more than 20 countries.