A passenger aboard a Ryanair flight chose to crawl down the steps of the aircraft at Gothenburg-Landvetter Airport (GOT) after he was told assistance could take an hour to arrive.
Adrian Keogh, from the Republic of Ireland, landed at the airport on April 29, 2023, at around 11pm but was informed he could be waiting until midnight for a mobile lift to arrive.
Keogh, who has a spinal injury after an accident and had been in a wheelchair since 2015, did not want to wait that long due to being in pain from the journey and decided to crawl down the aircraft stairs.
“This is not the first time I’ve been stuck on a plane after everyone else has disembarked,” the 37-year-old passenger told the BBC. “It’s unacceptable. All I ask for is to be able to travel with dignity.”
Keogh posted a photo of himself making his way down the aircraft stairs and wrote how upset he was about the experience.
Ryanair said it was investigating the incident, and that special assistance at the airport was provided by a third party.
A spokesperson for Landvetter Airport told AeroTime that it “deeply regretted” Mr. Keogh’s experience at the airport.
“Due to several unforeseen events the assistance service at the airport was affected with longer waiting times and not up to our usual standard of service, although airport procedures were followed,” the spokesperson said. “As a consequence, the assistance service was delayed however by no means ‘forgotten’. Again, we are very sorry for Mr. Keogh’s inconvenience. “