Hell hath no fury like a woman without a valid ticket booking.
This is what staff of Mexican low-cost carrier Volaris discovered when one of its customers had a meltdown after learning that her travel agency had not properly issued her flight ticket.
Maria Guadalupe, aged 56, arrived at Benito Juarez International Airport (MEX) in Mexico City to check in for her Volaris flight.
To her dismay, she was informed that the flight reservation she’d made through a travel agency did not appear on the airline’s system.
Things escalated when she found out that the airline would not give her a refund, and told her that she needed to take the issue up with her travel agency.
Guadalupe then went on a rampage, going behind the check in counters, thrashing and throwing equipment down on the floor.
The frenzied destruction was captured on video by one of the witnesses at the airport, and uploaded on social media.
In the video, Guadalupe can be heard shouting in Spanish, “’If you don’t want to, don’t give me the money back. I don’t give a f***. But that’s going to cost you.”
In total, the 56-year old destroyed four computers and four scanners.
Police were called, and Guadalupe was arrested near the airport’s terminal exit.
Volaris issued a statement that has been published by several media outlets.
It reads: “A passenger reacted violently when she was notified that she had to complete the purchase of her flight. Apparently the lady had tried to make the payment with several credit cards without success, causing our fraud prevention system to issue a security alert.”
Volaris pressed charges against Guadalupe, accusing her of damaging equipment as well as disturbing the peace.
