Man graciously accepts downgrade from business class due to ‘misengineered’ seat
At a time when the skies seem to be filled with unruly passengers, it’s a pleasant surprise to…
passenger experience
148 articles
News about innovations, trends, and incidents that impact the air travel experience, from inflight entertainment to cabin design and service.
American Airlines offers $50 to woman forced to wipe pax’s vomit off her bags
A woman who recently flew with American Airlines has taken to social media to share details about a…
Canadian airline asks passenger to deal with blood stains found on seat
When Canadian-based passenger Birgit Umaigba Omoruyi boarded an Air Transat flight, she was surprised to find blood stains…
Australian pax handed to authorities after instigating fight on Scoot flight
A man who slapped a fellow passenger on board a Scoot Airlines flight and challenged others to a…
Penang airport struggles to process passengers as medical tourism booms in state
Arriving passengers at Penang International Airport (PEN) endured long queues, with some reportedly waiting up to four hours…
Water rains down on Air India B787 long-haul flight due to ‘condensation’
Passengers received a rather damp surprise when a water leak occurred in the cabin of an Air India…
United Nigeria Airline flies passengers to the wrong destination, 400 km away
An airline in Nigeria ended up flying more than 100 passengers to the wrong city, more than 400…
Frontier flight diverted to Dallas after woman claimed she’d been ‘kidnapped’
A Frontier Airlines flight bound for Denver International Airport (DEN) was forced to divert to Dallas Fort Worth…
Passenger sues Delta after claiming off-duty pilot groped her during flight
A woman is suing Delta Air Lines after claiming that one of the carrier’s off-duty pilots groped and…
Passengers baffled after airline offers ‘dog food’ on business class menu
Eyebrows were raised, and perhaps stomachs were turned, after China Eastern Airlines allegedly offered “imported dog food” as…
Air Canada ordered to meet with government after mishandling disabled passengers
Air Canada has been summoned by the Canadian federal government to address a series of high-profile incidents involving…
Aeromexico flight attendant seen filming up passenger’s skirt during boarding
An Aeromexico flight attendant was allegedly caught filming up a passenger’s skirt during boarding after another passenger captured…
JetBlue passengers evacuated after man’s portable charger explodes in backpack
The explosion of a man’s backpack caused passengers to be evacuated from a JetBlue flight from New York’s…
Man made to drag himself off plane after Air Canada fails to offer wheelchair aid
A 49-year old disabled man was forced to drag himself off an Air Canada aircraft when the carrier…
10 bizarre flight passenger incidents that are eerily similar to horror films
They say that truth is stranger than fiction, and after covering dozens of bizarre aviation passenger incidents, we…
Man sues American Airlines after FA spills hot coffee on him, ruining his tattoo
American Airlines is facing a lawsuit from a passenger who claims a cabin crew member spilled hot coffee…
Lufthansa offers $500 to teen scalded by hot coffee during meal service: report
A teenager who flew Lufthansa to Budapest Ferenc Liszt airport (BUD) was reportedly offered $500 by the airline…
United Airlines to start WILMA boarding method by October 2023
Boarding a flight can be one of the most stressful experiences when traveling. So United Airlines have devised…